QPHVAC has a thirty day return period on parts from the date your item is delivered. No returns will be accepted beyond this period. Non-defective, non-electrical and electrical returns are subject to a 25% restocking at QPHVAC Parts sole discretion. Products that have been installed, non stock items and special order items are non refundable. All returns must include our Return Authorization no returns will be allowed without our approved RMA and the returns must be received to our location within 14 days of the RMA issue. You are responsible for all shipping charges associated with the return of the parts. You can obtain a return authorization by emailing firstname.lastname@example.org or calling 904-435-0203 and explaining the reason for your return. Items must be returned with the original packaging slip and include all parts.